Terms & Conditions

Eyespyvideo.com (eyespyvideo.com) GENERAL TERMS AND CONDITIONS: PLEASE READ BEFORE ENTERING Eyespyvideo.com's WEBSITE

Please read our "TERMS OF SALE" below before placing your initial order. If you do not agree with terms of sale, do not order products from Eyespyvideo.com
User/Customer agrees, by use of this site and/or purchase/use of any of the items contained herein, to abide by the following terms and all applicable laws. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, YOU SHOULD NOT USE THE SITE.

WARNING: The use of covert video and/or audio surveillance may be unlawful in your state, province, or country. It is the responsibility of the purchaser, and not Eyespyvideo.com LLC /aka/ www.eyespyvideo.com, to ascertain and obey all applicable local, state and federal laws in regard to the purchase, possession and use of any or all items available through Eyespyvideo.com.


Eyespyvideo.com will not be liable or responsible for any direct, incidental, consequential, indirect or punitive damages or injuries, including but not limited to errors, omissions, typographical errors, viruses, delays in transmission, omissions, mistakes, interruptions, deletion of files, defects, and delays in operation, a user's reliance on or use of any information, service or merchandise provided on or through the website, or any failure of performance caused by or arising out of use of or access to any content or information contained in the website, even if Eyespyvideo.com is negligent and/or has been advised of the possibility of such damages. The above limitation of liability may not apply to the user where applicable law does not allow for such limitations.
The information and reference materials contained in the site are intended solely for the personal information of the reader. By entering and interacting with the site, users agree to hold Eyespyvideo.com and its affiliates harmless and not responsible for the content. All transmitters are FCC approved but some may require an amateur license to operate legally, depending on the particular use. It is the purchaser's responsibility to ascertain and obey all FCC regulations in regard to use of transmitters. Eyespyvideo.com makes no representations or warranties about the completeness or accuracy of the site's content or the information or other material found on or in the site. Users of the site should take appropriate precautions to verify all such information. Eyespyvideo.com cannot be held liable for typographical errors, misinformation, omissions, technical inaccuracies or other errors contained in the website.
The materials, services and information in the site are provided "as-is" without any warranties or representations whatsoever of any kind, whether expressed or implied, including, but not limited to, the warranty of merchantability and fitness for a particular purpose, warranties of title, and non-infringement.


Your privacy is of the utmost importance to us. Customer information, including any contact information, will be held confidential and will never be shared or sold. Credit cards will be billed to Eyespyvideo.com. Return address on shipments will read "Eyespyvideo.com".


Any offers set forth on the website are void where prohibited. Customer information is considered confidential and will not be shared or sold.
The Terms and Conditions set forth in the website are governed and interpreted under the laws of the State of Missouri, United States of America, without giving effect to its conflicts of laws provisions. If any portion(s) of the Terms and Conditions is deemed unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Eyespyvideo.com can, at its sole discretion, replace or amend such provisions with another provision.
The Terms and Conditions set forth the entire understanding and agreement between Eyespyvideo.com and users of the website with respect to the site and any materials, communications, transmissions, or posting to the site. Eyespyvideo.com reserves the right to revise the Terms and Conditions at any time by updating this posting. Users are bound by any such revisions, and should periodically read and review the Terms and Conditions.
Eyespyvideo.com may make changes to the website at any time. Eyespyvideo.com does not warrant that the materials or communications found on the website will be available, functioning properly at all times. Any use of the communications or materials contained in the site, except as provided in the Terms and Conditions or in the website's content, is strictly prohibited. We are not responsible for printing errors. Prices, special offers and any sales or discounts are subject to change without notice. Some pictures may vary from actual items. Product photos are the property of Eyespyvideo.com for the sole use by Eyespyvideo.com. Prices are subject to change without notice.


Payment methods:

International Customers please scroll down for international payment information!

Check, money order or acceptable credit/check card must accompany your order. We also accept PayPal. All payments must be in U. S. dollars. Returned checks are subject to $30.00 service charge. There will be a $15.00 wire transfer fee to cover our bank costs on all bank wire payments.  Payment other than credit cards must clear our bank before we will ship your order.

Credit Cards: We accept VISA, Mastercard, and American Express Cards. Please have your card information ready when calling. We will require your credit card number, expiration date and your name as it appears on the credit card.  

COD Orders: We do not accept COD orders.

Missouri Customers: Orders delivered within the state of Missouri require us to collect Missouri state sales tax unless we have your company's reseller tax identification information on file. 8.425% sales tax will be added to your subtotal when ordering.

International Orders: We have to be very careful when it comes to accepting payments from foreign countries, due to the exponential growth of electronic credit card fraud, counterfeit / forgery technologies, etc.. And while we don't want to lose any business (provided it's legal)- we need to limit the forms of payment we accept. We cannot accept International credit cards. We prefer to receive funds through PayPal but will accept Bank wire transfers, international money orders, bank draft or cashiers check in U. S. funds. There will be a $15.00 wire transfer fee to cover our bank costs on all bank wire payments.

Delivery: Except during busy holidays and rush periods, all orders for in stock items are processed and shipped within two working days of receipt.

Out of Stock Items and Backorders: If an item is out of stock we will make every effort to contact the purchaser to inform them of their options including expected delivery date or alternate in stock items.

Return Policy: All products are considered "special ordered" by purchaser, and are NOT subject to cancellation. Due to the nature of our product line, some items may be used once, and no longer needed. Therefore, ALL SALES ARE FINAL, unless defective or authorized by Eyespyvideo.com. Defective items will be repaired or replaced if returned within specific warranty time period. See warranties paragraph below. Any return must be authorized or it will be refused. Contact Eyespyvideo.com at 1-800-568-9291 or 314-993-4805 to receive authorization and instructions. Return product prepaid and insured (postage-due mail will not be accepted), for your protection. Please note, we cannot refund shipping fees. If we do accept a return it must be returned with ALL accessories, in the original, undamaged packaging and in unused condition. A 20% restocking fee will be applied as we cannot resell electronic equipment as "new" once it has been returned.

WARRANTIES: All products carrying warranties will be guaranteed to be free of defects in workmanship and material for its given warranty period after sale to customer. We will replace or repair, at our option, defective merchandise. Items will first be subject to testing by the respective manufacturer(s) for evidence of customer misuse, damage or alteration.

NOTE: Cameras and all video equipment must be powered by recommended power supply or battery pack/ connector supplying proper regulated voltage / polarity. If improper or unregulated power supply is used, any warranty- expressed or implied, shall be considered immediately VOID. Proper power supplies for cameras available on this site are available through Eyespyvideo.com. On certain manufacturer's warranty items, customer may be required to deal directly with the manufacturer unless no contact information (i.e. a warranty card) is provided with sale. If no warranty information is provided within order, Eyespyvideo.com will accept shipment of product and will deal with manufacturer on behalf of customer. Eyespyvideo.com DOES NOT warranty hard disk drives or other digital storage media.
All products returned for warranty service MUST be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA number, it is the customer's responsibility to contact Eyespyvideo.com at 1-800-568-9291 for an RMA request form.


To prevent loss an adult signature is required for delivery on all mail orders over $50.00. If you wish to opt out of this restriction please email us at sales@eyespyvideo.com with your request to have your package left without a signature.
If you opt out of the signature requirement you will be responsible for any loss once your shipment leaves EyeSpyVideo.com.

Domestic Shipping: Click here for low cost flat-rate shipping fees and additional information.

International Shipping: Unless expressly requester we ship USPS Global EMS for all international orders. Customers outside the United States are responsible for all shipping and handling charges. International customers are responsible for all applicable import fees, duties, and taxes according to your local laws. * If customs duties, fees, taxes, or other importation-related charges are billed to the seller Eyespyvideo.com will take appropriate actions to collect all fees due, including by credit card. We can quote the shipping charge on an individual basis or you can check with your local agencies regarding the rates. We will ship as per your instructions and will cooperate with you in any way we can. If sufficient shipping cost is not included with your payment, your order will be returned. Please email us regarding particular items of interest. Please click here for more information about international sales.

Our simple customer privacy policy:

  • All customer information is confidential and will never be shared or sold !!!!!
  • No packing lists will appear on the outside of boxes (unless requested).
  • At Eyespyvideo.com, we are glad to offer great customer service because we care about our clients and their individual needs.

Click here to read about legal issues to consider before buying CCTV Equipment